DB7&8 Essay Example | Topics and Well Written Essays - 250 words

DB7 - Essay Example It should not be the case where trainers boss trainees around rather than that, they should interact as friends and knowing one another by names. Studies have shown that even a simple thing like addressing trainees by name boosts the relationship between them and the trainer (Wexler& Garry 2002). When dealing with a conflict involving trainees, a trainer has to come up with several strategies to solve it. In this case, the best conflict manager always comes out with a perfect way to stop the conflict and make sure that it may never happen in future. When solving a conflict, the trainer is supposed to be of sound judgment and be as fair as possible. This can only be achieved if the trainer is following the proper conflict management strategies. On the contrary, I experienced one incident where the trainer would shout at the trainees who were conflicting and order them stop and be friends or else he would expel them. My suggestion to resolving such a conflict will involve listening, understanding and trying to resolve the conflict. First and foremost, listening involves summoning both trainees and let them narrate their side of story. In line with that, a trainer should also ensure the other trainer is listening; this way he is sure they are communicating on the same page. After both trainees have narrated their stories, make it clear that you are there to help resolve the conflict. It is important for the trainees to understand that you don’t have a magical solution to their conflict rather you are there to help them find a solution. It is important to make sure that you maintain your objectivity even when you know 100% that it is trainer B that wronged trainer A. jumping to trainers A side will make trainer B feel like you are both ganging against him/her (Wexler& Garry 2002).. Maintaining the calmness is vital: Anger blurs ones judgment. In other words since both parties are angry and maybe almost